Free Shipping On All U.S. Domestic Orders:
We offer FREE UPS Ground Shipping on all orders within the continental U.S.
We ship most of our orders within 24 hours of purchase from our Downtown NYC office, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5 - 7 days of its ship date. (Shipping times may vary)
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be responsible for lost or stolen packages.
Please note, we do not ship on Saturday, Sunday or holidays.
Free Same Day Pick-Up in NYC VEDA Store:
If you're in the area, you are welcome to pick up your VEDA web order from our Soho store location (19 Mercer Street, between Howard and Grand). Please give us 1 hour from the time of purchase to have it available. Our store hours are from 11am - 7pm, Monday through Saturday, and 12pm - 6pm on Sunday. We will do our best to accommodate same day pick-ups on the weekends, however please be aware that we cannot guarantee availability.
After item(s) have been purchased online, we will send you an email as soon as your item has reached our store.
Overnight orders placed by 4:00 PM US Eastern Time will ship the same day and arrive the following business day. Overnight orders placed after 4:00 PM US Eastern Time will ship out the following business day. Please note that overnight orders placed after 4:00 PM US Eastern Time on Friday will ship on the following Monday.
Free International Shipping!
We offer free international shipping to our customers via UPS Standard Service on orders over $500.00. Once your order is shipped we estimate you will receive your order within 3-6 business days. (Shipping times may vary).
*We also are able to ship your order via UPS Expedited service for delivery within 1-3 business days, however this is at the expense of the customer.
Taxes and Customs:
We are currently unable to provide estimates for custom fees, taxes and duties. These are the responsibility of our customers.
*Please keep in mind that Leather/Suede items incur higher customs fees, taxes and duties.
Countries We Ship To:
Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Republic of South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic of, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, U.S., Yemen, Zambia, Zimbabwe
For orders that contain pre-order items, we will wait to ship the order once all items can be fulfilled. If a customer has placed an overnight order on a pre-order item, we will refund the overnight shipping charge and alert the customer of the estimated shipping date. If a customer indicates they need part of their order shipped ahead of time, we will do our best to accommodate these requests.
We will gladly accept returns within 14 days for a full refund on full-price (non-sale) merchandise that is unworn, unwashed, unused, undamaged or defective.
*Items labeled in the product description as returnable for merchandise credit only will not be eligible for a full refund.
*VEDA 'BFF Jackets' and any other customized jackets are Final Sale.
*Jackets that are altered after purchase are Final Sale.
Merchandise is classified as defective if it is received damaged, or where a manufacturing fault has occurred . Items that are damaged as a result of wear and tear are not considered to be defective. VEDA is not liable for any goods that become damaged after 14 days. VEDA will consider, but cannot guarantee, repairs on any damages that may occur within 6 months of purchase. Please note, repairs made outside of seam will be visible.
Returning Your Purchase:
Free returns within U.S. only on eligible products (see sale policy above).
From the date of purchase, you have up to 14 days to request a return:
Include the return invoice that was received with your order along with your return. Then attach the prepaid UPS return label on the outside of the sealed box.
Returned merchandise should include all original tags and be in the same condition as when it was received.
Original receipt of purchase and Return Form (provided with purchase) are required for any return. If for any reason the original receipt is not available, please contact us at email@example.com. Please allow 10-14 days to process your return.
Receiving Your Refund:
Please allow 10-14 days for your return to be processed. Your refund will be credited to the original purchaser's credit card.
We are happy to offer a sale price adjustment on items purchased online within 7 days of the item being placed on sale if the customer accepts the sale return policy for store credit only. Please note items are only eligible for a price adjustment if the same style, size and color remains in stock at the time of the request. All approved price adjustments will be credited to the cardholders in the original form of payment.
**We are unable to offer a price adjustment on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.
**We are unable to adjust the price on an item that was purchased and was subsequently eligible for a temporary promotional price in the days following the purchase. Thanks for your understanding!