domestic shipping & returns

We offer FREE FedEx Ground Shipping on all orders within the continental U.S.

We ship majority of our orders within 24 hours of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5 - 7 days of its ship date. Please note, shipping times may vary.

Make sure your shipping address is correct.  Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be responsible for lost or stolen packages.

Please note, we do NOT ship on Saturday, Sunday or holidays.

Overnight Shipping:

Overnight orders placed by 1:00 PM US Eastern Time will ship the same day and arrive the following business day.  Overnight orders placed after 1:00 PM US Eastern Time will ship out the following business day.  Please note that overnight orders placed after 2:00 PM US Eastern Time on Friday will ship on the following Monday.

international shipping & returns

We offer FREE international shipping to our customers via FedEx Standard Service on orders over $400.00. Once your order is shipped we estimate you will receive your order within 3-6 business days. Please note, shipping times may vary.

*We also are able to ship your order via FedEx Expedited service for delivery within 1-3 business days, however this is at the expense of the customer.

Taxes and Customs:

We are currently unable to provide estimates for custom fees, taxes and duties. These are the responsibility of our customers. *Please keep in mind that Leather/Suede items incur higher customs fees, taxes and duties. 

Countries We Ship To:

Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Republic of South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic of, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, U.S., Yemen, Zambia, Zimbabwe

 

Returns:

We will gladly accept returns within 14 days for a full refund on full-price (non-sale) merchandise that is unworn, unwashed, unused, undamaged or defective. 

*Items labeled in the product description as returnable for merchandise credit only will not be eligible for a full refund.

All Warehouse Sale purchases are FINAL SALE. No refunds. No exchanges

*VEDA 'BFF Jackets' and any other customized jackets are Final Sale. 

*Jackets that are altered after purchase are Final Sale.

Defective Goods:

Merchandise is classified as defective if it is received damaged, or where a manufacturing fault has occurred . Items that are damaged as a result of wear and tear are not considered to be defective.  VEDA is not liable for any goods that become damaged after 14 days.  VEDA will consider, but cannot guarantee, repairs on any damages that may occur within 6 months of purchase. Please note, repairs made outside of seam will be visible.

Returning Your Purchase:

Free returns within U.S. only on eligible products (see sale policy above).

From the date of purchase, you have up to 14 days to request a return:

Please reach out to shop@thisisveda.com and a prepaid FedEx return shipping label along with a Return Authorization # will be emailed to you. Include the return invoice with RA# listed that was received with your order along with your return. Then attach the prepaid FedEx return label on the outside of the sealed box.

Returned merchandise should include all original tags and be in the same condition as when it was received.

Receiving Your Refund: 

Please allow 10-14 days for your return to be processed. Your refund will be credited to the original purchaser's credit card.

Pre-Order Items: 

For orders that contain pre-order items, we will wait to ship the order once all items can be fulfilled. If a customer has placed an overnight order on a pre-order item, we will refund the overnight shipping charge and alert the customer of the estimated shipping date. If a customer indicates they need part of their order shipped ahead of time, we will do our best to accommodate these requests.

Price Adjustments:

We are happy to offer a sale price adjustment on items purchased online within 7 days of the item being placed on sale if the customer accepts the sale return policy for store credit only. Please note items are only eligible for a price adjustment if the same style, size and color remains in stock at the time of the request. All approved price adjustments will be credited to the cardholders in the original form of payment.

**We are unable to offer a price adjustment on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

**We are unable to adjust the price on an item that was purchased and was subsequently eligible for a temporary promotional price in the days following the purchase. Thanks for your understanding!

 

Privacy Policy

Section 1 – What personal information we collect: We collect your name, address and email address, telephone number, and bank account details for the purposes of online sales, your past purchases, your preferences and interests, navigation patterns as well as your connection logs. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Section 2 – How and why we collect this information: Our site automatically records certain information about how Individuals use our services. It may include information such as an Individual’s Internet Protocol (IP) address, cookie identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, operating system, browser type and language, hardware type, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics.

Section 3 - How we use this information:

To process your purchases and other transactions

To manage your orders placed on our site and their delivery as well as applicable warranties

To ensure the security of your online transactions, to prevent fraud and payment defaults

To manage and optimize the customer relationship

To create and manage your account

To validate your registration with our site

To provide you with e-mail updates related to our brand, site, and/or products

To verify information that you have provided to us

To customize materials and advertising provided to you by us or via the site

To fulfill your requests for products and services, including customer service and our Contact form

To participate in surveys and promotions

To analyze your interactions with the site in order to improve our site and products and services

For the set-up, management and operation of the site (including upgraded versions thereof)

To identify and protect against fraudulent transactions and misuse or unauthorized use of the site

To initiate or respond to a subpoena, investigative demand, or other discovery request that is properly served pursuant to applicable law

To comply with our legal obligations, policies and procedures, and for internal administrative and analytics purposes

To take actions to protect and/or to defend our rights and property (including intellectual property)

Section 4 - We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 5 - Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 6 - In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Section 7 - How we keep this information safe: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements provided by Shopify.

Section 8 - How long information is stored: VEDA retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Section 9 - Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits


_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.


_secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Section 10 - By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 11 - We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Users abilities:

You may inquire as to whether VEDA is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate. Where otherwise permitted by applicable law, you may send an email to info@thisisveda.com or use any of the methods set out in this Privacy Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by VEDA. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with local laws.

Questions and Contact Information:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at info@thisisveda.com.